General Provisions

These terms govern the delivery and return of products purchased from Mekelson Components S.L. By placing an order, the customer agrees to these conditions.

Delivery Area & Restrictions

Delivery within Spain and select EU countries.

No delivery to P.O. boxes.

Remote areas or islands may incur surcharges or limitations.

Shipping Methods & Fees

Shipped via trusted courier partners.

Costs based on destination, weight, size, and method.

Fees shown at checkout before payment.

Estimated Delivery Times

Spain (Standard): 3–7 business days.

Spain (Expedited): 1–3 business days (extra cost).

EU: 5–10 business days (subject to customs).

Delays may occur due to force majeure or customs.

Order Processing & Dispatch

Processed within 1–2 business days after payment.

Tracking number provided upon dispatch.

Orders on weekends/holidays processed next business day.

Delivery Attempt & Failed Deliveries

Notification sent if delivery fails.

Second attempt made.

After second failure, return to sender; reshipping costs apply.

Damaged or Lost Shipments

Inspect packages upon arrival.

Report damage within 48 hours with photos.

Lost shipments investigated with courier.

Returns Policy

Return Eligibility

Initiate within 14 days of receipt.

Items must be unused, in original packaging, and resalable.

Defective or incorrect items eligible for full refund or replacement.

Return Process

Contact via email or phone for authorization.

Instructions provided upon approval.

Refunds processed within 7 business days after inspection.

Return Shipping Costs

Defective/incorrect items: return shipping covered.

Customer preference: customer pays return shipping.

Liability & Courier Responsibilities

Once dispatched, Mekelson Components S.L. is not responsible for courier delays or handling errors. Claims must be directed to the courier.

Governing Law

All deliveries and returns are governed by Spanish commercial law. Disputes fall under the jurisdiction of Alicante, Spain.