Delivery & Returns Terms

Mekelson Components S.L.
Calle Rector Cremades 17, Altea, 03590 Alicante, Spain
CIF/NIF: B75433532
Email: info@mekelson.com
Phone: +34 649 12 13 53
  1. General Provisions

    These terms govern the delivery and return of products purchased from Mekelson Components S.L. By placing an order, the customer agrees to these conditions.

  2. Delivery Area & Restrictions
    • Delivery within Spain and select EU countries.
    • No delivery to P.O. boxes.
    • Remote areas or islands may incur surcharges or limitations.
  3. Shipping Methods & Fees
    • Shipped via trusted courier partners.
    • Costs based on destination, weight, size, and method.
    • Fees shown at checkout before payment.
  4. Estimated Delivery Times
    • Spain (Standard): 3–7 business days.
    • Spain (Expedited): 1–3 business days (extra cost).
    • EU: 5–10 business days (subject to customs).
    • Delays may occur due to force majeure or customs.
  5. Order Processing & Dispatch
    • Processed within 1–2 business days after payment.
    • Tracking number provided upon dispatch.
    • Orders on weekends/holidays processed next business day.
  6. Delivery Attempt & Failed Deliveries
    • Notification sent if delivery fails.
    • Second attempt made.
    • After second failure, return to sender; reshipping costs apply.
  7. Damaged or Lost Shipments
    • Inspect packages upon arrival.
    • Report damage within 48 hours with photos.
    • Lost shipments investigated with courier.
  8. Returns Policy
    • Return Eligibility
      • Initiate within 14 days of receipt.
      • Items must be unused, in original packaging, and resalable.
      • Defective or incorrect items eligible for full refund or replacement.
    • Return Process
      • Contact via email or phone for authorization.
      • Instructions provided upon approval.
      • Refunds processed within 7 business days after inspection.
    • Return Shipping Costs
      • Defective/incorrect items: return shipping covered.
      • Customer preference: customer pays return shipping.
  9. Liability & Courier Responsibilities

    Once dispatched, Mekelson Components S.L. is not responsible for courier delays or handling errors. Claims must be directed to the courier.

  10. Governing Law

    All deliveries and returns are governed by Spanish commercial law. Disputes fall under the jurisdiction of Alicante, Spain.